Local Delivery & In-Store Pick Up Available! 60 Minutes Or Less!

 

Shipping Policy


AGE REQUIREMENT
YOU MUST BE 21 YEARS OF AGE OR OLDER TO PURCHASE ALCOHOL
AN ADULT SIGNATURE IS REQUIRED UPON DELIVERY, EVERY TIME, NO EXCEPTIONS


Adult signature with age documentation such as a government issued ID or passport is required at time of delivery. If there isn't an adult available to sign at the time a delivery attempt is made, FedEx/UPS will attempt delivery two more times before returning the product back to our store.
If an order is returned to our store due to failed delivery attempts: We will refund the order MINUS the shipping charges.


We can re-ship the order but must charge for shipping again.
No PO boxes or commercial addresses. Residential properties only.


SHIPPING AND TRANSIT TIMES


All orders are shipped via FedEx or UPS
Processing time is typically 2 days. We ship Monday-Friday. Express shipping is not available at checkout now but will be in the future. If you need express shipping give us a call prior to placing your order and we may be able to accommodate. 
Once the carrier has picked up the package you will receive tracking information to the email provided at checkout. It is the purchaser's responsibility to provide the correct email address. 


Orders will only be shipped to the cardholder’s address due to fraud. 


Any orders placed after 3pm on Friday will be shipped the following Monday. 


ALL ORDERS ARE FINAL. 
For alcoholic products, we as licensees of the State Of Michigan must follow Administrative Rule 436.1531
Administrative Rule 436.1531 states that an off-premises licensee may accept from a customer, for a cash refund or exchange, an alcoholic liquor product purchased by the customer from the off-premises licensee if the product is demonstrably spoiled or contaminated or the container damaged to the extent that the contents would likely be of an unsanitary nature or unfit for consumption and if the returned product is not resold and is removed from the licensed premises as soon as practicable, but not more than 14 days after its return. Otherwise, retailers cannot accept returns on alcohol for exchange or refund.


SHIPPING DAMAGES
If you’ve received the wrong product, damaged/spoiled product, or are missing items PLEASE CONTACT US IMMEDIATELY.  Some scenarios require filing a claim with FedEx or UPS so certain refunds or issuance of store credits may be delayed.
If you receive a damaged product, do not throw it away, please take a picture of the shipment the way that it was received and send it to weborders@theliquorbook.com.
We will not be able to help with the dispute without proof of the damage.


Hot & Cold Weather
If cold temperatures are too extreme in your area or along the transit route, we will hold your order until weather permits. 


Free Shipping
We do not offer free shipping.